Secure Communication
Nexus Market operates a decentralized support infrastructure. For operational security, all sensitive communications regarding accounts, vendor status, or financial disputes must be encrypted. Please select the appropriate channel below.
Before You Open a Ticket
95% of inquiries are answered in our Knowledge Base. Ticket response times currently average 24 hours. Please ensure your deposit has gathered at least 3 confirmations on the blockchain before contacting support regarding balance issues.
Administration
For vendor applications, advertising inquiries, and account recovery (2FA resets) only.
Order Support
Primary channel for disputes, escrow release issues, and non-arrival claims. Requires login.
Security Ops
Strictly for reporting zero-day vulnerabilities, server exploits, or critical infrastructure bugs.
Official PGP Public Key
Fingerprint: 4A1B 2C3D E5F6 7890 1234 5678 9ABC DEF0
Messages not encrypted with the above public key will be automatically discarded by our mail servers.